Cerner cigna insurance claims address

Commercial Contact Information

Find the contacts you need to get in touch with us for information about your patients with Cigna coverage.* Please note that call, claim, and service channels may differ based on the Cigna participant’s identification (ID) card.

• Name
• Type/Degree
• Specialty
• Product and network tier
• National Provider Identifier (NPI) number
• Medical group or hospital affiliation
• Office email address
• Address
• Office phone number
• Whether you are accepting new patients

Practitioner & Group Changes:
Fax: 877.358.4301
Email: Intake_PDM@cigna.com

Hospital & Ancillary Changes:
Fax: 646.459.2180
Email: CPOCIMs@cigna.com

Exceptions
If you are located in the following markets, submit updates electronically on CignaforHCP.com or as directed below.

U.S. Virgin Islands
Email: Intake_PDM@cigna.com
Fax: 340.774.7175
Mail: V.I. Equicare, Inc.
V.I. Medical Foundation Bldg, Ste 209A
PO Box 9620
St. Thomas, VI 00801

Michigan
Lower Peninsula (Priority Health)
Website: Priorityhealth.com > Provider > Provider Manual > Find provider forms > Change notification forms

Cigna Medicare Advantage

• Verify patient eligibility and benefits and generate a Benefit Reference Number (BRN)
• Look up a procedure code to obtain coinsurance, maximums, and determine if precertification is required
• Predict the total cost of service and patient liability for specific medical procedures
• Request precertification for services
• Inquire about precertification for services
• View claim-coding policies and payment guidelines
• Review medical or pharmacy coverage positions
• View the prescription drug list
• View sample ID cards
• Obtain a Reference Guide
• Request a copy of your contract
• Request fee schedule information
• Request claim reconsideration or appeal
• Submit preservice precertification appeals

• Verify patient eligibility and coverage
• Inquire about patient coverage and covered services
• Check the status of a claim
• Request precertification for services
• Submit claims electronically
• Receive electronic remittance advice
• View list of EDI vendors

• Learn about electronic services
• Verify patient eligibility and coverage
• Check the status of a claim
• Request precertification for services
• Request an exception to the prescription drug list
• In the Texas market, request the Texas SB 418 Written Verification; a representative is available Monday to Friday, from 6 a.m. to 6 p.m. and from 9 a.m. to 12 p.m. on weekends and holidays

For patients with "G" ID cards:
Phone: 866.494.2111

Mail: Cigna National Appeals
PO Box 188011
Chattanooga, TN 37422

For patients with G" ID cards:
Phone: 866.494.2111

Radiation therapy and integrated oncology
Phone: 866.668.9250
Website: evicore.com

Home health, DME & Sleep Management Services (effective 02.01.21)
Phone: 800.298.4806
Website: evicore.com/ep360

Exceptions
For CareLink customers in MA and RI and Cigna customers in Hawaii and Puerto Rico, use the following contact information:

* Excluding customers with third party administrator plans.

**Excluding providers contracted through a Cigna Strategic Alliance.

***Not all transactions are available for all Cigna plans.